Our commitment
We want you to feel confident when ordering from Neomi Wear. Each abaya is inspected carefully before dispatch.
Full refund for damaged items
If your abaya arrives damaged, please contact us within 24 hours of delivery at Contact. Include your order number and clear photographs of the damage and packaging so our team can review the claim promptly.
Once the damage is confirmed, we will arrange a full refund of the purchase price to the original payment method. The refund will include the item price and the original delivery charge. We may ask you to keep the item and packaging until the review is complete.
Items that are not damaged
Because our abayas are prepared specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or normal differences in screen display. Please review the size chart and order details carefully before payment.
How to contact us
For a refund request, send your order number, delivery date, photographs, and a brief description of the issue through our contact page. We will respond as soon as possible and provide the next steps.